Terms & Conditions

Welcome & Agreement

By using the Sofa & Armchair UK website and placing an order, you enter a legally binding contract with Werelax Limited. If you do not agree with these Terms & Conditions, please do not place an order.

Your Eligibility

• You must be at least 18 years old
• You must be legally able to enter a contract
• You must provide accurate and complete details when ordering

Policy Updates

We may update these terms from time to time. The version that applies is the one shown on our website at the time you place your order.

Product Information

Accuracy & Variations

We aim to provide accurate product descriptions, images and prices. Small variations in colour, texture, size or detailing may occur.

• Measurements and capacities are approximate
• Always check access and dimensions before ordering
• Product images are for illustration purposes only

Care & Maintenance

Follow the manufacturer's care instructions. Damage caused by misuse, unsuitable cleaning products, dye transfer, heat or sunlight is not considered a fault.

Pricing & Payment

Price Information

Prices are shown in GBP and include VAT. Delivery charges are shown separately at checkout before you confirm your order.

Payment Methods

We accept the payment methods displayed at checkout, including:

• Credit and Debit Cards
• PayPal
• Approved finance options (where available)

Payment is usually taken when you place the order.

Pricing Errors

We take care to show correct prices, but errors can happen. If we discover a clear pricing mistake, we will either cancel and refund your order or contact you to confirm whether you wish to proceed at the correct price.

Delivery & Shipping

Delivery Options

Delivery options and costs are confirmed during checkout. Most furniture is delivered by our 2 man home delivery team to your room of choice, subject to safe access. Some areas may be kerbside delivery only.

Indicative Delivery Timeframes

Access Requirements

You must ensure access is suitable. This includes checking:

• Doorway sizes and clearances
• Stairways and turns
• Available room space

Our team will assess access on arrival and may refuse delivery if it is unsafe or likely to cause damage.

Delivery Day Requirements

• You or someone aged 16+ must be available to accept delivery
• For health and safety reasons, drivers cannot remove their shoes
• You are responsible for protecting floors and walkways

Inspection & Damage Claims

If you do not use our unpack and install service, you must check packaging for visible damage, take photos if needed and inspect the product within 48 hours. Any issues should be reported directly to customer services with photos or video.

Failed Deliveries

If we cannot deliver because no one is available, the goods do not fit, access is blocked or other reasons under your control, failed delivery and restocking charges may apply. You can avoid these by contacting us at least 2 working days before your delivery date to rearrange.

Returns & Refunds

Change of Mind Period

We offer an extended change of mind cancellation period of 30 days from delivery or collection by your own carrier.

Return Process

To cancel, you must notify us in writing and return the goods within 14 days of cancellation. Products should be returned in their original or suitable protective packaging, with all components and instructions.

Return Costs

Unless the product is faulty, you are responsible for the cost of return. If you ask us to collect, we may charge a return fee based on product size and weight.

Refund Deductions

We may reduce your refund to reflect any loss in value caused by:

• Use or handling of the product
• Damage or missing parts
• Inadequate packaging

Refund Timeline

Refunds are made to the original payment method once goods are received and inspected, normally within 4 days. For finance orders, refunds are paid to the finance provider after the goods are returned.

Faulty Products

If your product is faulty or not as described, contact customer services. We may repair, replace or refund in line with your legal rights. Where a product is confirmed faulty and cannot be repaired, we will collect it at our cost.

User Responsibilities

When using our website and placing an order, you agree that:

• You are purchasing for personal use, not for resale
• The details you provide are accurate and complete
• You have checked access and suitability of the product
• You will follow product safety and care instructions
• You are responsible for any charges from your bank, card issuer, finance provider or chosen carrier

Intellectual Property

All content on our website, including text, images, logos and designs, is owned by Werelax Limited or our licensors. You may not copy, reproduce or use this content without our written permission.

Limitation of Liability

What We Don't Limit

We do not limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or misrepresentation
• Any matter where it would be unlawful to do so

Our Liability Scope

We are responsible only for direct losses that are a foreseeable result of our breach of these terms. We are not liable for business losses such as loss of profit, revenue, data or interruption.

Privacy & Contact Information

Data Protection

We handle your personal data in line with UK data protection law and our Privacy Policy, which explains how your information is used and stored.

Contact Details

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.